Tidings

People were able to make choices about their day to day lives and how they wished to spend their time.

People received very personalised care which was built around their needs and wishes. This enabled people to gain independence and follow their own interests.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff worked with other professionals to avoid people taking unnecessary medicines.

Staff supported people to access healthcare services which were appropriate to their individual needs. Visiting professionals praised how well staff worked with people to meet their healthcare needs.

Right Care: People received kind and compassionate care from staff who were respectful and friendly.

People were kept safe from avoidable harm because the home had a clear policy to support staff to recognise and report abuse or poor care. Staff spoken with said they would be confident to report any concerns about possible abuse or poor practice. People told us they felt safe and well looked after.

The home had enough appropriately skilled staff to meet people's needs and keep them safe. Staff had a good understanding of people's needs and were flexible to enable them to meet changing needs and

wishes.

People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Risk assessments were carried out to enable people, not to restrict them.

People's legal rights were protected because staff understood how to support people to make decisions or to make decisions in the person's best interests.

Right Culture: People were supported by a management team who worked hard to promote a culture where people were valued and respected as individuals. This culture enabled people to develop and flourish. Staff spoken with were committed to providing high quality personalised care.

There was a family type atmosphere where people felt included and 'at home.'

The staff and management team were open and approachable. People said they could talk to any member of staff at any time and would feel listened to. Relatives told us they were always made welcome.

Staff placed people's wishes, needs and rights at the heart of everything they did. Staff worked around people's personal routines.

People told us they were happy at the home. Relatives and professionals praised the quality of the care and support provided to people.