Westerley Residential Care Home for the Elderly - Minehead

The home followed a Christian ethos and there were devotional services most mornings which people could choose to join.

People said staff supported them to follow their own routines and lifestyles. People made choices about their day to day lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had their needs assessed and received care and support in accordance with their needs and wishes. Staff knew people well and care plans gave guidance for staff to follow.

People's nutritional needs were assessed and met. People living at the home were happy with the quality and choice of food.

People's health and well-being was monitored, and staff worked with other professionals to make sure people received the care and treatment they required.

People had confidence in the staff who supported them. However, some staff said they would appreciate more high-quality training to make sure they could meet people's increasing needs. Some staff had not received up to date training in subjects required by the provider.

We have recommended that the provider reviews the training available to staff.

People had opportunities to follow their faith and there were activities available. The staff were expanding activities and entertainment available to people following the COVID-19 pandemic.

People lived in a home where the registered manager was very visible in the home and constantly monitored standards of care and sought people's views.

The provider had some systems in place to monitor quality and plan on-going improvements.