Richmond Village Painswick

People's care, risks and medicines were assessed and managed well by staff. Staff worked with healthcare professionals to support and monitor people's changing and ongoing needs as required. We received positive feedback from a visiting professional.

The service focused on person centred care and promoting people's quality of life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and registered manager had systems in place for the reporting and management of accidents, incidents, complaints and safeguarding concerns. Systems were in place to capture people's views and raise concerns. People's feedback was valued by the registered manager and used to monitor the care being provided and drive improvements.

Safe staff recruitment procedures were followed. The registered manager, nurses and senior staff were visible within the care home and provided staff with direction and support. Sufficient numbers of staff were deployed to ensure the safe running of the care home and to meet people's needs.

We found the care home was clean and infection control measures were being followed. Incidents were effectively reported, recorded and analysed internally to help prevent further incidents. The registered manager was aware of their role to report incidents to the relevant external authorities and CQC.