Marsh House

The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service:

● People and their relatives made positive comments about the care provided at Marsh House. ● Personal and environmental risks in the service had been identified and mitigated by the provider, registered manager and staff. Positive risks were encouraged and supported by the service. ● Staff were competent and had the training required to support people. ● Staff were recruited safely, were visible in the service and responded to people quickly. ● People were given choice and supported to be independent. They were treated with dignity and respect. ● Staff knew people well and had developed meaningful relationships with them. ● People could take part in a range of activities internally and externally to the service and were actively encouraged to do so. ● People's health was well managed. They were supported to maintain healthy and make choices about what they ate and drank. Individual health and nutritional needs were met. ● People received their medicines when they needed them. ● End of life planning was in place to support people at the end of their life. ● People, their relatives and professionals made positive comments about the management team at Marsh House.