26 Dugard Avenue

26 Dugard Avenue is a domestic style single storey detached house in keeping with the other houses in the area.

We found the following examples of good practice.

The service was following correct infection prevention and control guidance and policy to protect people from infection and prevent the spread of infection.

The manager was following the government's guidance on whole home testing for people and staff. This included weekly testing and daily rapid testing for staff. All visitors were screened and rapid tested prior to entering the premises and visits from relatives were pre-arranged with agreed times to reduce exposure to others living there.

Alternative forms of maintaining social contact were used for relatives. For example, using video calls, weekly newsletters to family members, using a phone to communicate with and garden visits socially distanced in warmer weather.

All people using the service have received their first Covid-19 vaccination and staff were in the process of receiving theirs.

There was clear signage and guidance in the service to help prompt and remind staff on how to work safely and minimise the risk of spreading infection. Staff had received training in infection control, Covid-19 and personal protective equipment (PPE). They were using PPE properly and there was a good supply of PPE and hand sanitiser. Cleaning schedules had increased with regular hard surface and high touch cleaning carried out throughout the day.

The five questions we ask about services and what we found