Yarra Respite

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to keep safe and protected from the risk of abuse. One family carer told us they felt, "Happy and confident," when they were staying on respite, "I don't worry at all." Family carers also told us there were enough staff to meet people's individual needs. Staff supported people to take their medicines as prescribed and keep their environment clean.

A family carer rated staff skills as, "100 percent," and felt confident in their abilities. Staff received training and support to carry out their role effectively. This included supporting people to choose, shop and join in with the preparation of their meals and snacks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People received kind and compassionate care. One family carer told us all the staff were, "Very caring,

always a friendly face every time," they visited. People's independence was promoted by staff, who supported people to learn new skills and make decisions about all aspects of their respite stay. Staff treated people with respect, building up positive relationships, with them and their family carers.

Everyone we spoke with were complimentary about the registered manager and provider, and the values which underpinned the service. One staff member told us the provider does, "An amazing job, …they go beyond with their support." The provider had systems in place to monitor the quality and safety of the service people received; using feedback to continually develop and improve the service.