Tudor House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Assessments were in place which detailed people's needs and choices. People received support from staff who had been trained and had regular supervision to ensure their support to people was effective. People were fully supported to have a balanced and varied diet and to make choices about their meals. People were able to continue to access community, leisure and healthcare services as they would do if they were at home. People were supported to live healthy lives and could access healthcare services when they needed to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were supported by staff who were warm, friendly, caring and kind. Staff provided consistent care and support within homely surroundings. Staff supported people in a dignified and respectful way and involved them in making choices and decisions about their day to day lives whilst at the service.

Care was personalised to ensure people had choice and control and to meet their individual needs and preferences. The service considered people's communication needs and information was available in different formats. The provider had a complaints procedure in place and dealt with complaints appropriately. Due to the nature of the service, they did not provide end of life care to people.

The registered manager and staff were clear about their role, responsibilities and regulatory requirements. The service had a well-defined management structure, with a consistent staff team. Quality audits were in place and the service was monitored to ensure it provided high quality care and support. People and their relatives were involved in developing the service and encouraged to give their feedback. This information was used to look at how the service could be continuously improved.