Lyncroft Care Home

Risks were identified and managed well which helped keep people safe. Trained and competent staff administered and managed people's medicines safely, and as prescribed. Enough suitably skilled staff had been safely recruited. The service and the staff team took on board learning when things went wrong and staff followed infection prevention and control guidance and good practise.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Following incidents reported to us in March 2022 there had been a change of registered manager. The provider investigated incidents and took appropriate actions.

Monitoring and oversight of the service was effective in identifying and driving improvements. The current registered manager led by example and had fostered an open and honest staff team culture. They understood their responsibilities to report incidents to the Care Quality Commission (CQC). Staff received appropriate support to provide people with good quality and safe care.

People, relatives and staff had a say in how the service was provided. The provider worked well with other organisations, to provide people with joined up care.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.