Signature at Banstead
- Care home
- 96 beds
- Nursing care
- Dementia care
- Registered since 2023
- Banstead, Surrey, South East
Not yet rated under the new provider, who registered with the CQC on 25 August 2023.
Rated Good in February 2025 under the previous provider, Signature Senior Lifestyle Operations Ltd.
At a glance
4 ratings
Rated Good at every inspection since 2017.
20 months
since the latest rating was published.
81%
of rated care homes in Surrey are Good or Outstanding (82% across the South East, 83% across England).
Signature at Banstead: inspection record
Not yet rated under the current provider. The squares show ratings given under earlier providers.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Parkside Nursing Home (Good, 0.4 miles away) and Bolters Corner Nursing Home (Good, 0.7 miles away).
Nearest care homes:
- RI Eastcroft Nursing Home Requires improvement, 0.2 miles away
- G Parkside Nursing Home Good, 0.4 miles away
- G Bolters Corner Nursing Home Good, 0.7 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.7 miles away
- G Greenacres Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 February 2025 (assessment visit 14 May 2024). Quoted under the Open Government Licence.
We undertook an assessment of Signature at Banstead between 4 June to 10 July 2024. Signature at Banstead is a residential care home providing personal care to up to 96 people. At the time of our assessment there were 74 people using the service. The service supported people over 65, some of whom were living with dementia. There were systems in place to ensure peoples’ safety was maintained, and staff were knowledgeable of their responsibilities in relation to safeguarding. People and their relatives were involved in the assessment and management of individual risks. There were sufficient staffing levels to meet peoples’ needs. There were systems in place to manage medicines, and people and their relatives felt confident in the staffs’ abilities to administer medicines. People who used the service were supported to maintain their independence, however, we found peoples’ right to privacy was not always maintained. Peoples’ protected characteristics were considered, and peoples’ care plans made reference to protected characteristics. The management team were proficient and proactive in communicating and engaging with staff to ensure all parties remained up to date with information and knowledge of the service to maintain the best outcomes for people who used the service.
- Safe No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
People told us they felt safe and protected from the risk of harm and abuse. There were systems in place to ensure risks to people were reduced. Staff received training appropriate to their role. People and their representatives were involved in the formulation and review of their own risk assessments. Care plans contained clear and comprehensive guidance for staff to meet people's needs. There were sufficient staff deployed to meet peoples’ needs. The service did have safe systems for appropriate and safe handling of medicines. Systems and processes were in place to support people and manage risks. Accurate and up-to-date information about peoples medicines were easily accessible from care plans.
-
Caring
No rating
People and their relatives told us staff were caring. Staff at the service worked effectively to promote peoples’ independence. However, we found some people living with dementia did not always have their right to privacy maintained.
-
Responsive
No rating
People's care plans were person centred and contained protected characteristics. People were treated as individuals, and their views were sought and listened to.
-
Well-led
No rating
People and relatives we spoke with felt the service was well led. Feedback from staff relating to the management of the service was positive. The registered manager had strong oversight of the service and were supported in their role by the provider.
Questions to ask when you visit
- Caring was rated Requires improvement on 10 February 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Daniel Rees
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Resident Care at Signature Opco LLPBrand: Signature
- Ownership type
- Organisation
- Companies House number
- OC446983 (opens Companies House)
- Previous provider
-
- Signature Senior Lifestyle Operations Ltdregistered
Resident Care at Signature Opco LLP runs 4 services in England, 2 of them in the South East. 2 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Resident Care at Signature Opco LLP
- G Signature at Hendon Hall Good. Care home with nursing, Barnet, London
- G Signature at Weybridge Good. Care home, Surrey
- – Signature at Coombe Hill Manor Not yet rated. Care home with nursing, Kingston upon Thames, London
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Signature at Banstead provide nursing care?
- Yes. The Care Quality Commission lists Signature at Banstead as a care home with nursing.
- How many beds does Signature at Banstead have?
- The Care Quality Commission's register lists 96 beds at Signature at Banstead.
- When was Signature at Banstead last inspected?
- The Care Quality Commission's latest rating for Signature at Banstead was published on 10 February 2025.
- Who runs Signature at Banstead?
- Signature at Banstead is run by Resident Care at Signature Opco LLP. It runs 4 services in England, 2 of them in the South East.
- What is Signature at Banstead's CQC rating?
- Not yet rated under the new provider, who registered with the CQC on 25 August 2023.
Contact
- Phone
- 01737 924453
- Address
- Croydon Lane, Banstead, SM7 3AG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Parkside Nursing Home (Good, 0.4 miles away) and Bolters Corner Nursing Home (Good, 0.7 miles away).
Nearest care homes:
- RI Eastcroft Nursing Home Requires improvement, 0.2 miles away
- G Parkside Nursing Home Good, 0.4 miles away
- G Bolters Corner Nursing Home Good, 0.7 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.7 miles away
- G Greenacres Good, 0.7 miles away