Hallmark Anya Court Luxury Care Home

New staff received an induction into the service and received ongoing training to keep their skills and knowledge up to date. The registered manager worked with trusted assessors to ensure any admissions from hospital or the community could be supported safely. Staff understood people's individual dietary needs and prompted people to eat and drink enough to meet their needs. The provider had adapted the design and decoration of the building to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Partnership working enabled people to maintain their wellbeing.

Important events and incidents were notified to CQC, and the latest CQC rating was displayed in the home as per regulatory requirements. The provider worked with external health and social care professionals to ensure people had access to services they needed, in response to changes in their health and to improve their health outcomes. People knew how to raise concerns and provide feedback about the service. The management team worked together to identify areas for improvement at the home.