Westbourne House
- Care home
- 11 beds
- No nursing
- Dementia care
- Registered since 2024
- Stannington, Sheffield, Yorkshire and the Humber
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2017, most recently Inadequate in July 2026.
3 months
since the latest rating was published.
The only one
rated Inadequate care home in Sheffield, out of 107 with a rating.
Westbourne House: inspection record
Rated Inadequate in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Herries Lodge (Good, 1.1 miles away) and Springwood (Good, 1.1 miles away).
Nearest care homes:
- G Herries Lodge Good, 1.1 miles away
- G Springwood Good, 1.1 miles away
- RI Leahyrst Care Home Requires improvement, 1.3 miles away
- G Midhurst Road Residential Home Good, 1.3 miles away
- G Moorend Place Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 July 2026 (assessment visit 23 April 2026). Quoted under the Open Government Licence.
Date of assessment: 9 June 2026 to 30 June 2026. Westbourne House is a residential care home, providing support to people of varying ages, some of whom with a physical disability, mental health conditions or dementia. At the time of our inspection 10 people were using the service. At our last assessment we rated the service inadequate, we also took enforcement action against the provider. We were previously concerned about medicines management, managing risks posed to people, fire safety, staffing and governance. We carried out this assessment to check if the provider had made the required improvements.
- Safe Inadequate
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We found the provider remained in breach of regulations. Whilst we found some improvements had been made, for example specific concerns relating to choking risks had been mitigated. However, we found some continued concerns relating to managing risks posed to people, staffing, governance, medicines and fire safety. The provider had not made the required improvements following the previous inspection and we found further concerns at this inspection. The service continues to be rated inadequate, and the service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a time frame within which providers must improve the quality of the care they provide.
The provider was not managing medicines safely. Audits to manage medicines were not completed effectively to ensure risks could be identified and acted upon. Care plans did not always contain sufficient information to support the management of people’s specific health conditions, and some plans contained information which was contradictory. The service did not have sufficient staff to safely evacuate the service through the night.
The service did not have effective governance systems in place. Management oversight tools such as daily walkarounds were not completed consistently and accidents and incident monitoring was ineffective as not all incidents were considered as part of the analysis. Roles and responsibilities were not established within the management team and there was a lack of oversight of the service.
Recruitment was completed safely and staff were observed to be warm, kind and caring towards the people they supported.
It is noted that following the assessment the service has engaged with support and has undertaken some immediate actions to address concerns raised. This includes increasing staffing levels at night time to reduce the risks associated with evacuating the building in the event of an emergency.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met. -
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Inadequate on 28 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 July 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 28 July 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Inadequate on 28 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Robert Hayes
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Doves Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 14610084 (opens Companies House)
Getting help from Sheffield City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sheffield City Council
- Ask for a care needs assessment
- Phone: 0114 273 4908
- Support for carers
- Paying for care: Sheffield City Council
Checked on the council's website, November 2026.
Common questions
- Does Westbourne House provide nursing care?
- No. The Care Quality Commission lists Westbourne House as a care home without nursing.
- How many beds does Westbourne House have?
- The Care Quality Commission's register lists 11 beds at Westbourne House.
- When was Westbourne House last inspected?
- The Care Quality Commission's latest rating for Westbourne House was published on 28 July 2026.
- Who runs Westbourne House?
- Westbourne House is run by Doves Care Services Limited.
- What is Westbourne House's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 28 July 2026.
Contact
- Phone
- 0114 234 8930
- Address
- 42-44 Dykes Hall Road, Hillsborough, Sheffield, S6 4GQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Herries Lodge (Good, 1.1 miles away) and Springwood (Good, 1.1 miles away).
Nearest care homes:
- G Herries Lodge Good, 1.1 miles away
- G Springwood Good, 1.1 miles away
- RI Leahyrst Care Home Requires improvement, 1.3 miles away
- G Midhurst Road Residential Home Good, 1.3 miles away
- G Moorend Place Good, 1.3 miles away