Midhurst Road Residential Home

Risks posed to people were assessed and robust risk assessments were in place. However, staff did not always follow people's care plans. This was brought to attention of the registered manager and appropriate measures put in place to ensure people were safe. Accidents and incidents were monitored and appropriate action taken to mitigate risks. The service was in need of refurbishment in areas. People were safeguarded from the risk of abuse, staff understood their roles in relation to keeping people safe and told us they felt comfortable to raise concerns. The service worked in line with the principles of the Mental Capacity Act and consent was sought from people. People were supported by enough staff. Most people, relatives and partners told us there were enough staff. Staff were trained in a range of subjects to ensure they were suitably qualified to provide support to people.

People were supported to be independent and make choices. Care plans detailed people's needs and wishes. We observed staff offering choices and observed kind interactions between people and staff, most people told us they were well cared for. The service offered a wide range of meaningful activities. People received visitors and people were supported by a range of external professionals to ensure their health needs were met.

Feedback was sought from people and relatives and used to improve outcomes for people. People received support in line with their preferences. People were involved in the running of the home, choice of meals and choice of activities.