Camelot Care Homes Ltd

We reviewed 8 quality statements for this key question. The safety of the environment had improved, and no hazards were identified. The management of risk had improved, but people were not always supported with their posture to ensure safety whilst eating. This increased the risk of choking. There were enough staff to support people, and there were system to minimise the risk of abuse. Care plans had been developed to help staff support people with any distressed behaviour. Improvements had been made to the cleanliness of the home and there were systems to prevent and control infection. Improvements had been made to the management of medicines and there was a clear focus on learning and improving the service.

We reviewed 6 quality statements in this key question. People’s needs were assessed before a placement at the home was agreed, and regularly thereafter. Staff received regular training and were up to date with evidence-based practice. There were systems to help people remain healthy, and improvements had now been made to monitoring the food and fluid intake of those at risk of dehydration and malnutrition. People’s capacity had been assessed and staff asked consent before providing support. However, the quality of information within capacity assessments was not always consistent. Staff worked well with those in the wider staff team and involved health and social care professionals.

We reviewed 2 quality statements for this key question. People were complimentary about the staff. However, some interactions were limited, and some support was task orientated. Staff enjoyed their role and there were a range of systems to ensure their wellbeing.

We reviewed 7 quality statements in this key question. Improvements had been made to help staff deliver person centred care. This included changes to the structure of the staff team and additional training. People’s communication needs were identified in care planning and formats had been developed in a user-friendly way to aid understanding. Staff worked well with other professionals and kept relatives informed of anything they needed to know. People knew how to raise a concern and were encouraged to give their views about the service.

We reviewed 7 quality statements for this key question. Improvements had been made to the management of the service. This included greater organisation and improved systems and processes such as auditing, staff training and the restructure of the team. However, further work was needed to ensure all care was person centred, rather than being task orientated. People’s protected characteristics were promoted, and the staff team was diverse.