Rated Care Homes

Willow House

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 3 ratings

    Rated Good at every inspection since 2015.

  • 11 months

    since the latest rating was published.

  • 133 of 151

    rated care homes in Wiltshire are rated Good, like this one.

Willow House: inspection record

Care home, 8 beds, Wiltshire

Rated Good in November 2025.

Willow House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Amesbury Abbey Care Home Good, 0.5 miles away
  2. G
    Camelot Care Homes Ltd Good, 0.6 miles away
  3. G
    Pennings View Good, 1.2 miles away
  4. G
    St Patrick's House Good, 1.2 miles away
  5. G
    Sharon and Glen Arnott - 32 Beamont Way Good, 1.4 miles away

See all care homes in Wiltshire

See all care homes in Amesbury

What inspectors found

From the Care Quality Commission's assessment published 19 November 2025 (assessment visit 3 September 2025). Quoted under the Open Government Licence.

Willow House is a residential care home providing the regulated activity accommodation for people who require nursing or personal care to adults with learning disabilities and autistic people. At the time of our assessment there were 5 people receiving a regulated activity. We visited the service on 17, 18 and 22 September 2025. This is the first assessment since the provider changed in January 2022. The assessment was a fully comprehensive inspection, which looked at key areas which included infection prevention control, medicines management, staffing, choice and control, governance, management and leadership and safeguarding people.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Providers must also ensure they have an understanding of ’Stopping over medicating of people with a learning disability and autistic people’ (STOMP). We found people received care and support in accordance with the principles of this guidance and medicines were being managed safely.

People felt safe and staff were aware of their responsibilities to identify and report potential abuse. Staff received safeguarding training and were confident any concerns raised would be properly dealt with. Staff worked with people to assess any risks they faced. There were detailed risk management plans, which gave staff clear guidance on what to do to support people safely.

There were enough staff to meet people’s needs, and people were supported by a consistent staff team. People were complimentary about the staff and positive relationships had been developed. Staff had been recruited safely with all pre-employment checks completed prior to them starting. People had a comprehensive and individualised care plan, which had input from relatives and other chosen family.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first time we have inspected the service since the provider changed. This key question has been rated good.

    This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first time we have inspected the service since the provider changed. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first time we have inspected the service since the provider changed. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first time we have inspected the service since the provider changed. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first time we have inspected the service since the provider changed. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Natasha Hartas
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Physical Disability, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
02704854 (opens Companies House)

Community Homes of Intensive Care and Education Limited runs 68 services in England, 19 of them in the South West. 63 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.

Other services run by Community Homes of Intensive Care and Education Limited

  1. O
    Argyll House Outstanding. Care home, Swindon
  2. O
    Bramerton Outstanding. Care home, Windsor and Maidenhead, South East
  3. O
    Fountain View Outstanding. Care home, Hampshire, South East
  4. O
    Fritham Lodge Outstanding. Care home, Southampton, South East

See all 68 services run by Community Homes of Intensive Care and Education Limited

Getting help from Wiltshire Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Willow House provide nursing care?
No. The Care Quality Commission lists Willow House as a care home without nursing.
How many beds does Willow House have?
The Care Quality Commission's register lists 8 beds at Willow House.
When was Willow House last inspected?
The Care Quality Commission's latest rating for Willow House was published on 19 November 2025.
Who runs Willow House?
Willow House is run by Community Homes of Intensive Care and Education Limited. It runs 68 services in England, 19 of them in the South West.
What is Willow House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 19 November 2025.

Contact

Address
101 Countess Road, Amesbury, Salisbury, SP4 7AT Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Amesbury Abbey Care Home Good, 0.5 miles away
  2. G
    Camelot Care Homes Ltd Good, 0.6 miles away
  3. G
    Pennings View Good, 1.2 miles away
  4. G
    St Patrick's House Good, 1.2 miles away
  5. G
    Sharon and Glen Arnott - 32 Beamont Way Good, 1.4 miles away

See all care homes in Wiltshire

See all care homes in Amesbury