Farfield Drive

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using the service People we spoke with said they felt safe. We found systems were in place to ensure they were protected from possible harm or abuse.

People said staff listened to them and engaged in activities in and out of the service. Staff knew people well. Staff treated people with respect and maintained their privacy and dignity. People and their relatives were involved in decisions about their care.

Initial assessments were carried out and pre-admission reviews were held with people to ensure their care needs were known prior to people staying in respite.

Risk assessments had been completed and were regularly reviewed. There were procedures and systems in place to manage incidents and accidents effectively; lessons were learned to prevent future risks, and these were discussed in team meetings and supervisions.

Medicines were managed safely and protocols for 'as required' medicines were in place. Staff had received competency assessments and medicine training to ensure safer medicines management.

Staff had the right skills and were experienced to meet the needs of people who used the service. Staff had completed thorough training and supervisions.

People were involved in every day choices. We saw decision specific assessments had been completed with people, relative and outside involvement.

Health needs were regularly monitored, and staff accessed advice from health care professionals when required.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People told us they knew how to complain and would If they needed to. There were policies and procedures in place to manage any complaints effectively. The service had not received any formal complaints since our last inspection.

The provider used internal audit systems to monitor the quality and safety of the care provided. People were asked for their views and how to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk