Maple Cottage
- Care home
- 5 beds
- No nursing
- Registered since 2015
- Layer-de-la-Haye, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in November 2025.
11 months
since the latest rating was published.
56 of 361
rated care homes in Essex are rated Requires improvement, like this one.
Maple Cottage: inspection record
Rated Requires improvement in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Maple House (Good, less than 0.1 miles away) and Maple Lodge (Good, less than 0.1 miles away).
Nearest care homes:
- G Maple House Good, less than 0.1 miles away
- G Maple Lodge Good, less than 0.1 miles away
- G Maple Manor Good, less than 0.1 miles away
- G Maple View Good, less than 0.1 miles away
- – Care Givers Limited Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 November 2025 (assessment visit 10 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 24 September 2025 – 8 October 2025
This service is a residential care home providing support to people with a learning disability and autistic people. At the time of the inspection, 4 people were living in the service. We carried out this inspection to follow up on breaches of the regulations found at the last inspection. This inspection was also prompted in part by information of concern shared with CQC about the safety and quality of care people received.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the last inspection, the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of regulations.
At this inspection, we found 5 breaches of the legal regulations. These breaches were in relation to safe care and treatment, need for consent, person-centred care, dignity and respect and good governance.
Risks to people’s health and safety were not assessed and managed safely. Incidents were not promptly investigated, and the provider did not have robust processes in place to identify learning and drive improvement. People’s medicines were not always managed safely.
People did not always receive person-centred care. People were not treated with dignity and respect at all times. People’s capacity to make decisions and give consent was not effectively assessed and documented.
The provider did not have effective governance processes in place to assess, monitor and improve the quality and safety of the service. Concerns were not promptly identified and addressed.
The provider had not always ensured staff were appropriately trained and competent to meet the needs of people using the service. The culture of the service was not always positive and compassionate.
Assessments of people’s needs lacked detail. Information about people’s care needs was not always up to date and accurate. It was not always clear how people had been involved in making decisions about their care.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have also asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.The provider was in continued breach of the legal regulations in relation to safe care and treatment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of the legal regulations in relation to assessing people’s capacity to consent to care and treatment.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The provider was in breach of the legal regulations in relation to treating people with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The provider was in breach of the legal regulations in relation to person-centred care.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The provider was in continued breach of the legal regulations in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 19 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 19 November 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 19 November 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Jamie Osborne
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 29 December 2023. Latest assessment published 19 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Maple Health UK Limited
- Ownership type
- Organisation
- Companies House number
- 06297169 (opens Companies House)
Maple Health UK Limited runs 5 services, all in the East of England. 4 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Maple Health UK Limited
- G Maple House Good. Care home, Essex
- G Maple Lodge Good. Care home, Essex
- G Maple Manor Good. Care home, Essex
- G Maple View Good. Care home, Essex
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Maple Cottage provide nursing care?
- No. The Care Quality Commission lists Maple Cottage as a care home without nursing.
- How many beds does Maple Cottage have?
- The Care Quality Commission's register lists 5 beds at Maple Cottage.
- When was Maple Cottage last inspected?
- The Care Quality Commission's latest rating for Maple Cottage was published on 19 November 2025.
- Who runs Maple Cottage?
- Maple Cottage is run by Maple Health UK Limited. It runs 5 services, all in the East of England.
- What is Maple Cottage's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 November 2025.
Contact
- Phone
- 01206 767117
- Address
- 5 Amber Court, Berechurch Hall Road, Colchester, CO2 9GE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Maple House (Good, less than 0.1 miles away) and Maple Lodge (Good, less than 0.1 miles away).
Nearest care homes:
- G Maple House Good, less than 0.1 miles away
- G Maple Lodge Good, less than 0.1 miles away
- G Maple Manor Good, less than 0.1 miles away
- G Maple View Good, less than 0.1 miles away
- – Care Givers Limited Not yet rated, 0.7 miles away