Neptune House
- Care home
- 15 beds
- No nursing
- Registered since 2011
- Halfway Houses, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Neptune House: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Willows Residential Home (Good, 1.4 miles away) and Island Sands Residential Care Home (Good, 1.7 miles away).
Nearest care homes:
- RI St. Helens House Requires improvement, 0.4 miles away
- G Willows Residential Home Good, 1.4 miles away
- RI Oakdene Rest Home Requires improvement, 1.7 miles away
- G Island Sands Residential Care Home Good, 1.7 miles away
- – Ocean Heights Residential Home Not yet rated, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 June 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
Date of assessment 10 February to 06 March 2026. We completed this assessment to follow up on concerns received about the service about the environment, staff shortages, activities, medicines management, restrictive practice and the culture as well as the age of the rating of the service. We carried out a comprehensive assessment. Neptune House is a residential care home providing accommodation for persons who require personal care. It can provide care for up to 15 people. The service is registered to provide support to people with learning disabilities and autistic people. At the time of our assessment 15 people were staying at the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We identified 9 breaches of regulations relating to risk management including medicines management, staffing, recruitment of staff, safeguarding people from abuse, person-centred care, dignity and respect, need for consent, good governance and, the requirement to notify of certain events.
The provider’s audit systems had not always detected issues identified in the assessment. Staff told us they received appropriate training and support to enable them to care for people safely. Some staff had not undertaken all of their mandatory training; staff had not completed catheter care training. Staff had not always been safely recruited. People were not always protected from poor care and abuse. Safeguarding concerns had not always been reported to the appropriate authorities. Medicines were not always managed safely. People were supported to have maximum choice and control of their lives. However, staff did not always support them in the least restrictive way possible and in their best interests because video and audio monitors were used at all times to observe people and listen to people when they were in their bedrooms. This evidenced the policies and systems in the service did not always support this practice. Some people had video and audio monitors which were in place without consent records or capacity and best interests records. Some people’s dignity and privacy were not respected. Records were not always held securely.
We have asked the provider for an action plan in response to the concerns found at this assessment.
Staff supported people to take part in activities of their choice. People were supported to pursue interests in the local area. Before people accessed the service their needs were assessed. We observed there were enough staff on shift to support people. Staffing was adjusted to each person’s assessed needs. Staff worked with health professionals to ensure people got the care and support they needed. The provider had systems and processes in place to promote and support staff wellbeing.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment including the way in which people’s medicines were managed, safeguarding people from abuse and, staffing and fit and proper persons employed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of the legal regulation in relation to consent to care and treatment.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires Improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of the legal regulation in relation to dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of the legal regulation in relation to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulations in relation to governance at the service and notifying CQC of important events.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 15 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 15 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Carly Goodman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 14 September 2018. Latest assessment published 15 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Neptune House Limited
- Ownership type
- Organisation
- Companies House number
- 04041770 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Neptune House provide nursing care?
- No. The Care Quality Commission lists Neptune House as a care home without nursing.
- How many beds does Neptune House have?
- The Care Quality Commission's register lists 15 beds at Neptune House.
- When was Neptune House last inspected?
- The Care Quality Commission's latest rating for Neptune House was published on 15 June 2026.
- Who runs Neptune House?
- Neptune House is run by Neptune House Limited.
- What is Neptune House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 June 2026.
Contact
- Phone
- 01795 581660
- Address
- 8-10 Neptune Terrace, Sheerness, ME12 2AW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Willows Residential Home (Good, 1.4 miles away) and Island Sands Residential Care Home (Good, 1.7 miles away).
Nearest care homes:
- RI St. Helens House Requires improvement, 0.4 miles away
- G Willows Residential Home Good, 1.4 miles away
- RI Oakdene Rest Home Requires improvement, 1.7 miles away
- G Island Sands Residential Care Home Good, 1.7 miles away
- – Ocean Heights Residential Home Not yet rated, 1.7 miles away