St. Helens House
- Care home
- 4 beds
- No nursing
- Dementia care
- Registered since 2019
- Halfway Houses, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
St. Helens House: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Willows Residential Home (Good, 1.3 miles away) and Sunnyfields (Good, 1.4 miles away).
Nearest care homes:
- RI Neptune House Requires improvement, 0.4 miles away
- G Willows Residential Home Good, 1.3 miles away
- G Sunnyfields Good, 1.4 miles away
- RI Oakdene Rest Home Requires improvement, 1.5 miles away
- G Island Sands Residential Care Home Good, 1.7 miles away
About the service
From the Care Quality Commission's inspection report published 24 November 2022. Quoted under the Open Government Licence.
St. Helens House is a care home providing accommodation and personal care to up to four people. They also provide personal care to people in supported living and their own homes. The service provides support to people with dementia, learning disabilities, autistic spectrum disorder, mental health concerns, older people, physical disability and younger adults. At the time of our inspection there was one person at the care home and six people receiving personal care in supported living services. Personal care services were provided to people living in three supported living homes. They all have multiple occupancy not exceeding four people per house. All properties had an office and sleep in facilities available to staff, if required.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
No domiciliary care services were being provided at the time of inspection.
What inspectors found
Right Support: Staff did not spend time with people to identify their interests and preferences. They did not plan, organise or support them to access a range of activities. A relative told us, "they don't take them anywhere," telling us staff they saw staff sitting and watching T.V. However, staff told us people would often to say "no, to choices (when offered) but will then ask us to walk around the park." Staff supported people to play an active role in maintaining their own health and wellbeing. Staff told us they prompted people to do things for themselves where they were able to. Relatives told us "they always have clean clothes." Staff, people and families knew how to make a complaint. Concerns were investigated and acted upon and assurance sought that people were safe.
Read the rest of CQC's summary
Right Care: People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Staff told us about individual people's preferences and how they supported and respected their routines. Relatives told us "They know (the person), no complaints on the care."
Relatives told us the supported living home was "nice, warm and welcoming…It is the best place they have been in. They are safe." Staff told us they are always available and present to support people to cook their meals. People were supported to personalise their rooms and relatives told us their family member was happy and showed them around their room.
Right Culture: Staff knew and understood people well. Relatives told us the staff were polite, supportive and welcoming. They encouraged people to maintain relationships with family and friends. A relative told us "this is the first time I have had any piece of mind." Staff were restricting some people from going out freely
due to concern for their welfare. Staff told us how they accompanied people to the shops to ensure they were safe. For example, where people needed support regarding road safety. However, we found appropriate assessments and authorisations had not been conducted to support staff actions even though well intentioned. We found, some people in the supported living services did not have keys to access their properties and others were required to adhere to a curfew of 10pm or be locked out of the premises.
Questions to ask when you visit
- Safe was rated Requires improvement on 24 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 24 November 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 24 November 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 24 November 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Mobola Adetutu Ameen Kalejaiye
- Registered with the CQC since
- What it provides
- Care home service without nursing, Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Otas Supported Living Limited
- Ownership type
- Organisation
- Companies House number
- 10716775 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does St. Helens House provide nursing care?
- No. The Care Quality Commission lists St. Helens House as a care home without nursing.
- How many beds does St. Helens House have?
- The Care Quality Commission's register lists 4 beds at St. Helens House.
- When was St. Helens House last inspected?
- The Care Quality Commission's latest rating for St. Helens House was published on 24 November 2022.
- Who runs St. Helens House?
- St. Helens House is run by Otas Supported Living Limited.
- What is St. Helens House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 November 2022.
Contact
- Phone
- 07882 710854
- Address
- 21 St. Helens Road, Sheerness, ME12 2QY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Willows Residential Home (Good, 1.3 miles away) and Sunnyfields (Good, 1.4 miles away).
Nearest care homes:
- RI Neptune House Requires improvement, 0.4 miles away
- G Willows Residential Home Good, 1.3 miles away
- G Sunnyfields Good, 1.4 miles away
- RI Oakdene Rest Home Requires improvement, 1.5 miles away
- G Island Sands Residential Care Home Good, 1.7 miles away