Waxham House
- Care home
- 20 beds
- No nursing
- Dementia care
- Registered since 2026
- Ryde, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
5 months
since the latest rating was published.
14 of 58
rated care homes in Isle of Wight are rated Requires improvement, like this one.
Waxham House: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Newton Lodge (Good, 0.4 miles away) and Quarry Oaks Care Home (Good, 0.5 miles away).
Nearest care homes:
- RI Fairhaven Care Home Requires improvement, less than 0.1 miles away
- G Newton Lodge Good, 0.4 miles away
- G Quarry Oaks Care Home Good, 0.5 miles away
- G Esplanade House Good, 0.6 miles away
- G Victoria House Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 May 2026 (assessment visit 14 March 2026). Quoted under the Open Government Licence.
Date of assessment: 7 to 22 April 2026. This assessment was prompted due the length of time since the last assessment and in part due to concerns raised regarding not notifying appropriately. Since the last assessment the provider has changed.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The provider was in breach of 6 legal regulations related to person-centred care, consent to care and treatment, safe care and treatment, safeguarding, good governance, and safe and effective staffing.
The provider did not always ensure all potential risks to people were understood and managed. People’s care plans lacked guidance in relation to the potential risks associated with their diagnosed medical conditions. People’s records were not always up to date, complete or contemporaneous. Medicines were not always managed safely. Guidance was not always available to support staff with the safe management of medicines.
Where people lacked mental capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had not been completed in accordance with the Mental Capacity Act 2005.
Risks associated with the environment had not always been safely managed. There was no robust oversight of delegated tasks in relation to environmental risks. Systems to ensure that staff received all training relevant to their role were not effective. The provider failed to ensure recruitment processes were operated effectively and staff were employed in line with regulatory requirements.
The provider failed to operate effective checks of care quality and safety. The provider’s governance processes did not identify the issues we found during this assessment. Quality assurance systems and processes were not effectively implemented to ensure safety and drive improvement.
We have asked the provider for an action plan in response to concerns found at this assessment in relation to person centred care, need for consent, safeguarding, and safe and effective staffing.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service since registration under the new provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment, safeguarding and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service since registration under the new provider. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service since registration under the new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service since registration under the new provider. This key question has been rated requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulations in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service since registration under the new provider. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulations in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 20 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 20 May 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 20 May 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 20 May 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Nida De Guzman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Genix Care Ltd
- Ownership type
- Organisation
- Companies House number
- 15154360 (opens Companies House)
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Waxham House provide nursing care?
- No. The Care Quality Commission lists Waxham House as a care home without nursing.
- How many beds does Waxham House have?
- The Care Quality Commission's register lists 20 beds at Waxham House.
- When was Waxham House last inspected?
- The Care Quality Commission's latest rating for Waxham House was published on 20 May 2026.
- Who runs Waxham House?
- Waxham House is run by Genix Care Ltd.
- What is Waxham House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 May 2026.
Contact
- Phone
- 07985 467218
- Address
- 1 High Park Road, Ryde, PO33 1BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Newton Lodge (Good, 0.4 miles away) and Quarry Oaks Care Home (Good, 0.5 miles away).
Nearest care homes:
- RI Fairhaven Care Home Requires improvement, less than 0.1 miles away
- G Newton Lodge Good, 0.4 miles away
- G Quarry Oaks Care Home Good, 0.5 miles away
- G Esplanade House Good, 0.6 miles away
- G Victoria House Good, 0.7 miles away