Fairhaven Care Home
- Care home
- 21 beds
- No nursing
- Dementia care
- Registered since 2017
- Ryde, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
5 months
since the latest rating was published.
14 of 58
rated care homes in Isle of Wight are rated Requires improvement, like this one.
Fairhaven Care Home: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Newton Lodge (Good, 0.4 miles away) and Quarry Oaks Care Home (Good, 0.5 miles away).
Nearest care homes:
- RI Waxham House Requires improvement, less than 0.1 miles away
- G Newton Lodge Good, 0.4 miles away
- G Quarry Oaks Care Home Good, 0.5 miles away
- G Esplanade House Good, 0.6 miles away
- G Victoria House Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 May 2026 (assessment visit 26 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 17 March to 9 April 2026.
Fairhaven Care home is a care home providing support to older people, including those living with dementia. At the time of assessment, 19 people were living in the service. This assessment was prompted due concerns found at a recent inspection for a service owned by the same provider.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider was in breach of the legal regulations relating to good governance.
Governance and oversight systems were not always effective. Audits failed to identify the risks we found at this assessment in relation to the environment, infection control, and safe medicine management. These issues were discussed with the provider and management team at the time of the assessment, and they agreed to take immediate action to address these concerns.
However, staff demonstrated an understanding of individual needs, respecting preferences, promoting independence, and engaging people in meaningful activities. Recruitment practices were safe, and staffing levels were sufficient, with trained and skilled staff supporting people safely and responsively. Partnerships with health professionals and the community supported continuity of care, safe transitions, and engagement in broader community life. Safeguarding and infection prevention and control systems were generally understood, and people reported feeling safe. Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs.
Feedback we received from people, relatives and staff was positive. There was a positive culture within the service, which prompted good outcomes for people. There were systems in place to learn and improve when incidents occurred and effective safeguarding processes in place.
Where people lacked capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had been completed in accordance with the Mental Capacity Act 2005.
People’s needs were assessed before and after they moved into the home. This was used as the basis for personalised care plans to ensure care supported people’s preferences and wellbeing. People were supported to eat and drink well and were provided with opportunities to partake in activities and social events if they wished.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 6 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Claire Hiles
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 9 November 2021. Latest assessment published 6 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Oakray Care (Fairhaven) Limited
- Ownership type
- Organisation
- Companies House number
- 10665635 (opens Companies House)
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Fairhaven Care Home provide nursing care?
- No. The Care Quality Commission lists Fairhaven Care Home as a care home without nursing.
- How many beds does Fairhaven Care Home have?
- The Care Quality Commission's register lists 21 beds at Fairhaven Care Home.
- When was Fairhaven Care Home last inspected?
- The Care Quality Commission's latest rating for Fairhaven Care Home was published on 6 May 2026.
- Who runs Fairhaven Care Home?
- Fairhaven Care Home is run by Oakray Care (Fairhaven) Limited.
- What is Fairhaven Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 May 2026.
Contact
- Phone
- 01983 568929
- Address
- 3 High Park Road, Ryde, PO33 1BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Newton Lodge (Good, 0.4 miles away) and Quarry Oaks Care Home (Good, 0.5 miles away).
Nearest care homes:
- RI Waxham House Requires improvement, less than 0.1 miles away
- G Newton Lodge Good, 0.4 miles away
- G Quarry Oaks Care Home Good, 0.5 miles away
- G Esplanade House Good, 0.6 miles away
- G Victoria House Good, 0.7 miles away