Turning Point - The Cedars

People's experience of the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood how to mitigate risks associated with people's care. They monitored people closely to identify any signs of deteriorating health and referred people to other healthcare professionals to improve their health outcomes. People received their medicines as prescribed from staff who were trained to administer them.

Right Care People's needs had been assessed and staff knew people well. Staff received regular training and support to ensure they had the skills and knowledge to meet people's needs safely and effectively. Staff had a good understanding of the Mental Capacity Act 2005 and their role in ensuring the voices of people with a learning disability were heard. They advocated on behalf of people to ensure decisions were made in their best interests. The registered manager and provider regularly checked the quality of people's care and used their findings to improve the quality of the service and to take learning from incidents.

Right Culture The provider had systems to ensure people received person-centred care that achieved good outcomes. Staff had a good understanding of their role in ensuring people had a meaningful everyday life and were motivated to provide high standards of care. Staff felt supported in their role and were encouraged to give their feedback and make suggestions knowing they would be listened to. There was an inclusive culture where equality, diversity and inclusion were reflected and supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk