Norwood House

Information about risks and safety was not always comprehensive or up to date. Full information about risks to people's safety was not always recorded.

Quality monitoring systems were in place which helped to check various areas of the home. However, some required improvements, in relation to monitoring records, were identified.

People were supported to have access to healthcare services to monitor and maintain their health and wellbeing. People were encouraged to maintain a healthy diet. Where people had specific dietary requirements, these were catered for.

People had support from safely recruited staff. Staff received training in safeguarding and understood their role and responsibilities to protect people from abuse. The service had enough staff to keep people safe. We observed staff respecting people's privacy and dignity when providing care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and tidy and additional cleaning processes had been implemented to prevent the risk of spread of infection.