The Lodge - Moorville Residential

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found: The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Relatives told us their family members received high quality person-centred care and staff were exceptionally caring.

We were not able to speak with some people using the service because we were unable to communicate verbally with them in a meaningful way. From our observations we did not identify any concerns regarding the safeguarding of people who used the service. People had individual risk assessments in place so staff could identify and manage any risks appropriately.

People were truly respected, valued as individuals and empowered as partners in their care. Staff respected people's privacy and dignity and spoke to people with understanding, warmth and respect. There was a strong, visible person-centred culture.

Safeguarding procedures were robust and staff understood how to safeguard people. Systems were in place to make sure managers and staff learned from events such as incidents, concerns and investigations. The provider completed pre-employment checks for new staff, to check they were suitable to work at the service.

Medicines were managed safely at the service.

The service was clean and had a welcoming homely atmosphere.

There were enough staff to ensure people's care and support needs were met. Staff had undertaken training

which was regularly updated to ensure they had the skills and knowledge to support people effectively.

Staff had completed equality and diversity training and gave constant thought and consideration to promoting inclusivity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to maintain their independence and engage in activities of daily living such as cooking, food shopping and cleaning their room. They were encouraged and supported to engage in activities including work experience within the community.

Staff spoken with made very positive comments about the staff team, registered manager and nominated individual.

There were planned and regular checks completed at the service to check the quality and safety of the service provided.

We recommend the provider considers reviewing the checks completed on people's records to ensure they are accurate and complete.