St Annes Residential Care Home
- Care home
- 19 beds
- No nursing
- Dementia care
- Registered since 2025
- Burgess Hill, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
9 months
since the latest rating was published.
250 of 309
rated care homes in West Sussex are rated Good, like this one.
St Annes Residential Care Home: inspection record
Rated Good in January 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Edward House Good, 0.2 miles away
- G Rosewood Good, 0.4 miles away
- G 54 Leylands Road Good, 0.4 miles away
- G Oak House & Maple Lodge Good, 0.5 miles away
- O Woodlands Nursing Home Outstanding, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 January 2026 (assessment visit 5 December 2025). Quoted under the Open Government Licence.
Date of assessment: 9 December to 15 December 2025. St Annes Residential Care Home is a care home registered to support up to 19 people, with a variety of physical health needs. At the time of our assessment there were 16 people living at the service. This assessment was due to the care home being under new ownership and therefore not having a rating. Under previous ownership, breaches of regulation had been identified and as such we needed to ensure these matters had now been addressed. Significant improvements had been made, and the provider was meeting all of the required regulations.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People at St Annes were safe and protected from harm and abuse. Risks to people had been robustly assessed and were being managed. Some documentation around pressure care and medicines required improving, but the registered manager was receptive to all feedback and implemented additional measures immediately.
The service was clean, with regular checks of the environment carried out to ensure it was safe. This included regular checks of moving and handling equipment. There were enough staff with the right mix of skills, qualifications and experience. People were supported promptly and not rushed. We observed warm interactions between people and staff. Staff felt supported and spoke of improvements in the culture and atmosphere since new management had taken over.
Care records were person-centred and contained details of people’s preferences. People and their relatives were involved in decision making and felt their voices were heard. Complaints had been handled appropriately and opportunities to share feedback were frequent. Staff sought consent from people and if they lacked capacity, decisions were made in their best interests. People were encouraged to take part in a variety of different activities, which we observed them enjoying throughout our visit.
The home was under new management and everyone we spoke with told us about the positive impact this had. The registered manager was open, transparent and had a clear passion about continually driving improvement at the home. There was strong partnership working to achieve good outcomes for people.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- St Annes Care Ltd
- Ownership type
- Organisation
- Companies House number
- 16170093 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does St Annes Residential Care Home provide nursing care?
- No. The Care Quality Commission lists St Annes Residential Care Home as a care home without nursing.
- How many beds does St Annes Residential Care Home have?
- The Care Quality Commission's register lists 19 beds at St Annes Residential Care Home.
- When was St Annes Residential Care Home last inspected?
- The Care Quality Commission's latest rating for St Annes Residential Care Home was published on 22 January 2026.
- Who runs St Annes Residential Care Home?
- St Annes Residential Care Home is run by St Annes Care Ltd.
- What is St Annes Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 January 2026.
Contact
- Phone
- 01444 233179
- Address
- 92 Mill Road, Burgess Hill, RH15 8EL Map (opens Google Maps)
Compare nearby
- G Edward House Good, 0.2 miles away
- G Rosewood Good, 0.4 miles away
- G 54 Leylands Road Good, 0.4 miles away
- G Oak House & Maple Lodge Good, 0.5 miles away
- O Woodlands Nursing Home Outstanding, 0.5 miles away