Oak House & Maple Lodge

Risks to people's health and safety were assessed and people were supported to stay safe. People's recovery plans were person centred, promoted independence and provided staff with clear guidance on how to support people. People were protected from the risk of abuse by staff who knew how to recognise and report concerns. A staff member told us, "We follow West Sussex Safeguarding policy."

People received medicines safely and were protected from the spread of infection. Staff adhered to infection prevention and control practices which were in line with government guidance. Staff were recruited safely and felt well supported by the managers. There was a strong emphasis on recovery and equipping people with the skills to live independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received a comprehensive assessment before they were admitted to the service which identified their needs, goals and aspirations and whether their needs could be met. People were supported to eat and drink a balanced diet and had access to health services and support.

People told us there were enough staff with appropriate skills and training to meet their needs. We observed warm and positive interactions between people and staff throughout the inspection. People were supported to follow their interests, build friendships and maintain relationships with friends and family. Some people told us how they visited their families, another person said, "During the day I sit with other residents, I go into town, I have my freedom."

The registered manager encouraged feedback from people, staff and professionals involved in people's care. Staff worked closely with health professionals and external agencies to promote good outcomes for people. People spoke positively about the registered manager. People told us, "The manager is really good; she is always with us" and, "[Registered manager] is a very chilled, a hands-on manager."

The service had a positive culture and embraced continuous learning and improving care. The managers had systems and processes in place which provided effective oversight of people's care and support.