54 Leylands Road

People were protected from the risk of abuse by trained staff who knew how to recognise and report concerns. Staff were recruited safely and received training relevant to their role. One staff member told us, "In my induction I read policies and care plans and shadowed senior staff."

Before moving into the service people's needs were assessed and frequently reviewed. People enjoyed a healthy diet catered to their needs and preferences. One person told us, "I cook myself; I am pretty good at it as I've had a fair amount of practice."

People were supported by knowledgeable staff who knew them well. We saw positive interactions between people and staff during the inspection. People were happy to talk to us and tell us about the support they received. One person told us, "Staff are friendly, they get on well with us."

People were encouraged to be independent, and to maintain relationships with friends and family. People told us they were able to visit their loved ones when they chose, relatives confirmed this. The service welcomed visitors and had set up a visiting room if needed, in addition to in room visits if this was the preferred option.

People, their relatives and staff were encouraged to give comments, suggestions or complaints regarding the service. The registered manager was visible and accessible if anyone needed to speak with them. One staff member told us, "[Registered manager] is lovely, relaxed and easy to talk to, I have had no problems, I could go to them with problems."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in the running of the service and were encouraged to voice their opinions. The service was led by a registered manager and their team who took pride in their work. One staff member told us, "The best thing about working here is it's quite relaxed, I feel the clients are comfortable living here, this makes me feel like we are doing the right thing."

The service proactively contacted professionals if a person needed support. One visiting healthcare professional told us, "We know each other's working styles and I know what they are capable of, if there is something, they will contact me really quickly. They are willing to come up with a plan."