Maple Manor Care Home

Right support The service provided people with care and support in a safe environment, however improvements were required to ensure the home was always clean and well-maintained. Further work was required to ensure people were supported to personalise their rooms. Whilst the provider worked with people to plan for when they experienced periods of distress, the guidance was not always fully implemented by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to engage in meaningful activities, including support to travel wherever they needed to go.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right care People's care, treatment and support plans did not always fully reflect their range of needs.

Staff understood how to protect people from poor care and abuse because they received and understood training on how to recognise and report abuse. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

The provider worked well with other agencies. People received kind and compassionate care.

Right culture Whilst people received compassionate care, further improvements were required to ensure the staff always understood best practice in relation to specific needs people with a learning disability and/or autistic

people may have.

The provider continued to work on reducing staff turnover which supported people to receive consistent care from staff who knew them well.

Where possible, people and those important to them, including advocates, were involved in planning their care.