Phoenix House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice, however, one person's needs meant people did not get a full choice over how they used communal spaces. The provider was taken appropriate action to address this and safeguard people's freedoms.

Right Care: The provider was working with health and social care professionals to ensure care was tailored to each person to improve their health, wellbeing and experiences. Staff respected people's dignity and privacy.

Right Culture: The manager had begun to create a learning culture at the staff and create an environment where people were fully included in their care and live meaningful lives.

The provider was managing risks to people's safety and ensured people received their medicines as prescribed. There were enough staff at the service to meet people's needs.

Staff understood how to support people when they were distressed and steps were in place to reduce the use of physical restraint.

The manager had been in post for two months and had begun embedding improvements at the service to ensure people were supported to live meaningful lives of their choosing. The manager was undertaking a review of the culture at the service to ensure staff morale was high.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk