Queensbridge Respite

The service was registered and designed before the principles and values that underpin Registering the Right Support and other best practice guidance was introduced. People who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff were committed to supporting people to develop their independence, learn new skills and grow in confidence. Every achievement was acknowledged and celebrated be it cooking a meal for people or moving to a residential college.

The staff team were proactive in working with people, family members and other professionals to develop bespoke transition plans and care and support plans. People were equal partners in their care and support and introductions to Queensbridge Respite were led by the person and their individual needs. Any specific equipment or training staff needed to keep people safe and well cared for during their short break was provided before people visited the service.

There was a culture of inclusion and staff worked together to develop and review support strategies. All incidents were reflected on, so the team and organisation could learn and improve. Any changes to care and support plans were discussed with family members and people so their was full inclusion and agreement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and compassionate towards people, respecting and promoting people's dignity and independence. People were communicated with using their preferred method of communication and in this way were involved in making decisions about their care and support.

Staff worked in partnership with other agencies to provide consistent and effective care and support. Feedback from other professionals was incredibly positive with one care provider stating the support had been "invaluable."

The service applied the principles and values the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.