The Grove

Right Support Over the last couple of years there have been several instances when water from the building above had entered nearly all of the rooms in the service and the conservatory was leaking. The provider was in the process of addressing these issues to make sure it did not reoccur, for example they had checked the pipework above the service. They were currently reviewing what material was used as the basis for the floors above to ensure it would not let water through to the rooms below. A full refurbishment of the service was being undertaken.

The person was supported to have maximum possible choice, control and independence. Staff supported people to make decisions whilst following best practice in decision-making. Staff communicated with the person in ways that met their needs. Staff focused on the person's strengths and promoted what they could do, so they had a fulfilling and meaningful everyday life. Staff supported the person to achieve their aspirations and goals. The person was supported safely with medicines. Infection prevention and control practices reflected current guidance.

Right Care The person received kind and compassionate care. Staff protected and respected the person's privacy and dignity. They understood and responded to their needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet the person's needs and keep them safe. The service worked well with other agencies to do so. The person's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.

Right culture The person was supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed the

person's wishes, needs and rights at the heart of everything they did. Staff were aware of and were working to best practice guidance for supporting people with a learning disability and/or autistic people.