Flexible Support Options Limited (Brilan)

Right Support People were supported to have maximum possible choice, control and independence. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Staff supported people to achieve their aspirations and goals. People were supported safely with medicines. Infection prevention and control practices reflected current guidance. Risk assessments were in place, and it was very evident staff had ensured they fully understood the needs of people. The provider had reviewed the environment and put in place a refurbishment plan, which would lead to the complete redecorating of the home, including installation of a new kitchen and windows. Some of this work had commenced.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. The service worked well with other agencies to do so. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right culture People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people's wishes, needs and rights at the heart of everything they did. Staff were aware of and were working to best practice guidance for supporting people with a learning disability and/or autistic people.

Recently the provider had worked collaboratively with the owner who operated the care home above them to review potential impacts this might have on this service, in terms of both the structural integrity of the building and how to support the other owner when continuing the operation of their care home if mechanical failures occurred such as a lift breaking down. Any potential impacts were discussed with people and they agreed actions such as hot lock food trolleys being wheeled down the corridor whilst repairs were made could be allowed.