Winton Lodge

There were enough staff to meet people’s needs. Staff were recruited safely. Safeguarding processes were robust, and staff were aware of how to report potential abuse. Environmental checks and maintenance processes were in place to ensure people were safe. People received their medicines as prescribed . Risks to people and the environment were assessed and reviewed. Staff were recruited safely and infection control procedures were in place.

People were supported to make choices about their care. Staff worked effectively with health and social care professionals to meet people’s needs. Consent was sought and people were involved in decisions about their health and wellbeing. If a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the Mental Capacity Act 2005 (MCA ). People and their relatives were involved in care planning.

People told us staff were kind and caring. We saw positive interactions during the assessment. People were treated with dignity and respect. Relatives were welcomed at Winton Lodge and when appropriate their input in people’s care was encouraged.

People’s views were sought, listened to and acted upon. Their rights and individuality were supported. People could access care in ways that met their personal circumstances and protected equality characteristics . People could access care, treatment and support when they needed to and in a way that worked for them.

Strong leadership was visible at the service. People, their relatives and staff spoke positively about the registered manager. Where necessary external health and social care professionals were involved in people’s care planning . There was an open culture and team working was evident. The registered manager had made the necessary notifications as required.