The Orchard

Staff received training and ongoing management support to enable them to work safely and effectively. People were supported to maintain a balanced diet and to enjoy mealtimes at the home. Staff liaised with community healthcare professionals to ensure people's health needs were monitored and met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people in a respectful and caring manner. People and their relatives' views about the service were encouraged and taken on board.

People's care reflected their individual needs and requirements. People's care plans were individual to them and followed by staff. People had support to participate in a range of social and recreational activities, and to pursue their interests. People and their relatives knew how to raise any concerns or complaints about the care provided, and were confident these would be acted on. People's wishes and choices regarding their end-of-life care were assessed, so these could be addressed at the appropriate time.

The provider promoted an open and inclusive culture within the service. People and their relatives benefited from good communication with the registered manager and staff. Staff were well-supported by the registered manager and enthusiastic about people's care. The provider had quality assurance systems and processes in place to enable them to monitor the quality and safety of people's care. Staff worked collaboratively with the community health and social care professionals involved in people's care.