Heathfield Court Care Home

●The provider had appropriate arrangements in place for visitors to help prevent the spread of Covid 19. All visitors were required to wash their hands, apply hand sanitizer, wear masks and they were screened for symptoms of acute respiratory infection when they entered the home.

●The provider ensured that people using the service could maintain links with family members and friends. People were supported to have visits from their relatives and friends in a designated area [visiting room], or in a well-kept garden with suitable furniture. We saw that during these visits social distancing was observed. Visits were booked in advance and the visiting areas were cleaned between visits.

●The home had a team of domestic staff that had been trained on infection control. There was an enhanced cleaning schedule in place that also ensured door handles, key pads, hand rails and high touch areas were consistently cleaned. We observed that the home was very clean and well kept.

●The provider ensured that staff received appropriate training and support to manage Covid 19. Mandatory infection control training for all staff had been updated to include Covid 19 and PPE.

●The provider had appropriate arrangements to test people and staff for Covid 19 and was following government guidance on testing. There was a designated team of trained staff that carried out all testing on people using the service and staff. This ensured that people and staff were tested for Covid 19 in a consistent way. Black, Asian and minority ethnic Covid 19 risk assessments were being carried out with people using the service and staff to ensure they could live and work safely at the home.

Further information is in the detailed findings below.

The five questions we ask about services and what we found