Shaftesbury Court Residential Care Home

● Appropriate measures were in place to ensure that people could receive visitors safely at the service. A pre-book visiting system was in place in a designated area [visiting room]. Visiting was limited to one visitor per person and the visiting time was spaced to disinfect surfaces in between visits. All visitors were screened for any symptoms of acute respiratory infection before they could enter the service and they were supported to sanitise their hands and wear a face mask. We observed that social distancing rules were maintained during visits.

● Appropriate procedures were in place to ensure people were admitted safely into the service. A covid-19 test had to be carried out before and after each person was admitted and people were required to isolate for 14 days in their own flats. There were clear procedures from the point of entry to people's flats that minimise risk of transmission. Regular assessments and temperature checks were carried out with people for any signs of acute respiratory infection.

● Appropriate personal protective equipment (PPE) was available to staff. Staff had access to masks, aprons and gloves. There was a designated area for donning and doffing (putting on and taking off) PPE and there was sufficient stock of PPE. Where required, residents and visitor were provided with masks to minimise the risk of infection.

● The provider had appropriate arrangements in place to test people and staff for coronavirus and was following government guidance on testing.

● All staff had completed infection prevention and control training and a coronavirus training which included donning and doffing and the safe disposal of PPE.

Further information is in the detailed findings below.

The five questions we ask about services and what we found