Groveland Park Care Home

The staff team demonstrated outstanding care and compassion towards the people they supported. People and their relatives were highly complimentary about the care provided. They told us they were treated with complete dignity and respect and the care they received made a difference to the quality of their lives.

People were encouraged to be independent, to make choices about all aspects of their lives and were supported to maintain links they had with the community. Staff knew people very well and told us they enjoyed their roles and were proud to work at the home. They were motivated to support family events, provide the best care they could and spoke about people positively and sensitively.

The home had won a 'Caring at its Best' award from the local authority. Some health professionals remarked on the caring response of the staff team.

The provider's values of high-quality care, and an emphasis on choice and personalised care were understood and demonstrated by staff. The management team led by example and were focused on learning and making improvements to the service. People's views about the service were listened to and acted on. The registered manager was involved in all aspects of the running of the home. They demonstrated clear leadership and strong advocacy skills for people living at the home.

There was an open and positive organisational culture with highly effective quality assurance processes at the home. This helped maintain the standards of care. Staff told us they felt valued, their views respected and they were well supported. The whole staff team worked closely together, to provide people with highly personalised care and support. The home had built distinctive community links and people felt involved and a part of the local community. There was a culture of continual improvement and learning, and improvements had been made since the last inspection.

People were stimulated and enjoyed a wide range of social opportunities through an extensive programme of activities both within and outside the home. Family links were encouraged and supported through a bar bistro, fine dining opportunities and invitations to regular events.

A health professional commented on the exceptional care provided to people and their families when they were coming to the end of their life.

People told us they felt safe and staff understood how to keep people safe. Risks to people were identified, assessed and managed. Medicines were managed safely. There were enough staff to meet people's needs. Complaints were managed effectively.

Staff received enough training and support for their roles and were encouraged to develop their skills further. Staff asked people for consent before delivering care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Care records were detailed and personalised. The staff team worked effectively with health professionals to ensure people's health needs were addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk