Field View

Staff had received training around the Mental Capacity Act 2005 and associated code of practice. The registered manager recognised staff needed to become more confident when applying this in their practice and was organising additional training for them. Staff took steps to safeguard people and promote their human rights.

People were satisfied with the service and felt staff always went above and beyond in delivering the care. They described the little extras staff did as a part of their job. Staff were passionate about providing good care outcomes and took ownership of their practice.

Risk assessments were clear and readily identified how to reduce the risks to people. Staff were familiar with these documents and the actions they needed to take. Medicines management was effective and closely monitored. Staff who administered medicines had the appropriate training. Staff adhered to infection control and prevention guidance.

The management team ensured there was always enough staff to support people. Recruitment practices met legal requirements. The provider's had developed a central electronic system for filing the relevant information and the administrator ensured recruitment processes were diligently completed.

The systems the registered manager had in place allowed them to critically review the service and proactively looked at how improvements could be made. Staff told us the registered manager was approachable and listened to their views. All felt the registered manager was running a good service.

The provider ran an award scheme across all of their services and for the third year in a row the administrator had been nominated for the top administrator of the year award. They with the registered manager were to attend an awards ceremony and was delighted to have been selected as one of the nominees, particularly as nearly 7000 votes were cast to determine the top four people in each category.