Abbeyvale Care Centre

We found the following examples of good practice. • The home was following good practice to prevent staff and visitors from catching and spreading infections. The service had installed thermal imaging cameras(cameras that can detect changes in body temperature) at entrances to check everyone's temperatures on arrival and while they were in certain parts of the home. Visitors to the home were asked to complete a checklist and declare they were not experiencing any of the potential symptoms of COVID-19. • Staff had undertaken training which included putting on and taking off PPE, hand hygiene and other COVID-19 related training. Additional cleaning of all areas and frequent touch surfaces was being carried out. Where people needed to be isolated additional procedures were in place, such as the use of disposal crockery, to reduce the risk and the spread of infection. • Staff had support from the registered manager and the wider organisation. Staff had access to a support- line if they had any anxieties about working during the COVID-19 pandemic. The provider recognised the contribution staff made during the pandemic, for example, the registered manager had received gift bags of sweets which were given to the staff as a thank you. • Infection control audits and checks were carried out. The registered manager was continually reviewing and improving the checks being made to ensure good practice guidance was followed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found