Essential Care and Support Ltd

Right Support: People were supported to have choice about their daily lives. Not everyone being cared for expressed their needs verbally. The staff and the registered manager had a good understanding of people's responses and non-verbal communication. Staff had worked with people for a considerable time and knew them extremely well, including their likes and dislikes and personal preferences. People were able to access the community, if they wished and were supported to maintain good contact with their families.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person centred and staff supported people to achieve their ambitions and live their best life possible. Staff spoke with understanding about the people they supported. People were treated with dignity and respect and staff had an in depth understanding of the person and the support they needed.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People's care, treatment and support plans had clear guidance on what people's goals and aspirations were. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views. We received positive feedback from people and their family members about the service. Staff members were positive about working at the service and felt supported by the manager and the provider.