Willowdale

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were protected from the risk of abuse and avoidable harm. Relatives were confident people were safe in the home and staff understood the risks people needed support to manage. Staff understood how to support people to manage risks and avoid harm.

People's needs had been holistically assessed in detail, plans of care helped ensure people's needs were met effectively. Staff had received enough training to support people effectively and achieve good outcomes. Staff supported people to meet their health needs. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff were kind and caring and were committed to supporting people they described as 'being like family'. Staff supported people respectfully in ways which upheld their dignity. People's communication was supported to an exceptional level which enhanced their involvement and achieved very positive outcomes. The service was well-led. The management team ensured the values of the organisation were understood by staff which helped support good practice. The manager followed good governance systems which helped ensure the quality of both care practice and record keeping was maintained.