Mapledale

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's needs had been holistically assessed in detail. Care plans developed from these, helped ensure people's needs were met effectively. Staff had received training which supported them to provide effective care. People's health needs continued to be met. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests.

People were supported by kind and compassionate staff who were committed to supporting people they described as being like family. People were supported respectfully in ways which upheld their dignity. People's communication needs were assessed in very detailed ways which helped them to express their views.

People received person-centred care which reflected their needs and preferences. The provider employed lifestyle and communication coordinators to develop and review people's ability to communicate and engage with a broad range of activities.

The service was well-led. The management team ensured the values of the organisation were clear to staff and supported good practice. The manager followed good governance systems which helped ensure the quality of both care practice and record keeping was maintained.