Cloud House

Cloud House is a 10 bedded service for people with mental health conditions, learning disabilities or substance misuse problems. At the time of our inspection, there were 9 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support People and their relatives commented positively about the care and support provided by staff. The registered manager worked well with other health and social care professionals to support people using the service. Medicines were managed in a safe way. There were policies and procedures in place regarding the prevention and control of infection. The provider had systems for recording of incidents or accidents. There were enough staff to meet people's needs and to provide personalised care and support. The provider had an effective recruitment procedure to ensure staff had the appropriate skills and experience for the role.

Right care People received care and support that was personalised and responsive to their individual needs. Risks to people were assessed by the registered manager and management plans were in place where risks were identified. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.