Schankin House

Right Support Staff supported people to take part in activities of their choice at the home and in the community. Relatives were positive about the support people received. Care plans were regularly reviewed to ensure people received the right support that met their needs. Staff communicated with people effectively and knew how to respond to their needs. The service was located in a residential area and people had access to community-based facilities. People received care and support in a clean, well-maintained and equipped setting.

Right Care Staff were caring, kind and compassionate. They were trained, experienced and knew people well. A relative told us, "The staff are very much caring. Care is person-centred." Care plans detailed how people wanted staff to support them including those areas they required no or minimum support with. Staff understood how it was important to empower people by promoting independence. Risk assessments were in place to ensure that people that possible risks were identified and managed so that people received right care. Staff understood how to protect people from abuse and neglect. The service worked with relatives and professionals and ensured that people received right care.

Right culture Staff worked as a team and there was a good system of communication between staff. Relatives also confirmed that staff kept them up to date with information about people's care.

There was a key working system in place. This ensured that people's support needs were monitored and reviewed on a regularly basis. People and relatives were involved in assessments of needs and planning of

their care. The service sought feedback from relatives and staff had meetings where they shared their knowledge and experience.

People were supported by staff who had undergone robust recruitment processes and received training. Staff were happy with the management and working at the service.

There was an open and transparent management culture. Staff and relatives told us the registered manager was approachable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.