Oaklands (Essex)

We did not look at all quality statements for Safe at this assessment. The service was safe. This rating uses some scores from the previous inspection. The service followed robust recruitment procedures and enough staff were employed. Care staff completed appropriate training and their competency was regularly checked. People had care plans and risk assessments in place.

We did not look at all quality statements for Effective at this assessment. The service was effective. This rating uses some scores from the previous inspection. People’s needs were assessed to determine what support they required and people were involved in the assessment process. People were able to consent to care as much as possible. Where they lacked the capacity to make decisions, decisions were made in their best interests, in line with legislation.

We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support.

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required.

We did not look at all quality statements for well-led at this assessment. This rating uses some scores from the previous assessment. At the last assessment in June 2021 the provider was rated requires improvement for well-led. At this assessment the provider remains as requires improvement for the key question of well-led. Systems and processes were not effective to ensure good governance and oversight. Legal requirements were not consistently met, such as the systematic failure to submit statutory notifications. However, the provider was committed to driving improvement at the location and had put an action plan in place before our assessment. There was no registered manager in post at the time of our assessment. The provider had appointed a turnaround manager to manage the service and was in the process of recruiting as part of their commitment to improve governance and oversight.