Seabreezes

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using the service and what we found People were safe. The premises were clean and well maintained. Staff attended fire training and drills, so they knew how to respond in a fire to keep people safe. Accidents and incidents were acted upon appropriately and records of these were monitored and analysed for any trends or patterns that needed looking into.

We observed people to be calm and relaxed with staff who knew them well and had supported them for many years. Staff showed affection and kindness towards people and cared about changes that may affect them. People were encouraged to do things for themselves as much as possible. Staff understood peoples preferred methods of communication and were observed to adhere to these.

Two people were able to tell us they were happy where they lived. Relatives spoke positively about how well their family members were treated and had praise for the staff team.

Personal care was delivered in accordance with peoples known preferences and people were consulted at all stages. Staff had received training and guidance, on how to deliver personal care and support in a dignified manner that protected people's privacy. Staff were trained to keep people safe and to understand their specific health and social care needs, they supported people to use health services. People enjoyed their meals and made choices about what they wanted to eat. People spent time alone when they wanted to and there was ongoing work to develop new activity programmes that better reflected their interests and achievable skills development.

There were enough staff to support people and this was kept under review. Staff received an appropriate range of training to give them the basic knowledge and skills needed for their role. Medicines were managed safely. Staff felt supported and able to express their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives told us they were kept informed about important information affecting their family members wellbeing and had participated in best interest discussions as and when required.

A range of quality checks and audits were undertaken each week and month to ensure standards were maintained.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk