Elms House

The service is situated close to local amenities and has 11 bedrooms in the main house and 3 independent living flats. People have access to communal living space and a large garden.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people's safety identified at the previous inspection had been mitigated and actions from the previous fire safety report had been completed. Infection prevention controls were safely managed.

People received their medicine on time from staff who had been trained in safe administration and a better process was in place for people needing to take their medicine out of the home.

People were supported by sufficient staff who had received appropriate training for their role and showed dedication to helping people achieve their outcomes. Staff worked closer with the mental health trust and plans were in place to increase the support and training they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Lessons were learnt when things went wrong and it was evident improvements had been made to several aspects of the service since our last visit. Roles and responsibilities were clearer, and the culture was positive.