Springfield House
- Care home
- 73 beds
- No nursing
- Dementia care
- Registered since 2012
- Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
43 of 46
rated care homes in Gateshead are rated Good, like this one.
Springfield House: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Pinetree Lodge Good, 0.1 miles away
- G St Marks Court Good, 0.3 miles away
- G Alexandra Villa Good, 0.4 miles away
- G Grasmere Lodge Good, 0.5 miles away
- G The Chesters Care Home Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 7 March 2023. Quoted under the Open Government Licence.
Springfield House is a residential care home providing accommodation and personal care for up to 69 people across three floors. The service provides support to people living with dementia and those requiring support with personal care. At the time of our inspection there were 42 people using the service.
What inspectors found
The service has experienced a period of change in management over the last year. There is now a new registered manager in post. Improvements have been made to governance/quality checks since the last inspection however there are still areas for improvement. We have made a recommendation about this. Most quality assurance checks were effective.
Read the rest of CQC's summary
Medicines were managed safely however there were some issues with paperwork relating to medicine patches and topical medicines. We have made a recommendation about this.
People were safe from the risk of abuse. Risks were assessed and regularly reviewed when people's needs changed. The building was well maintained with appropriate décor, including dementia friendly decorations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were person centred. People were supported to eat and drink a balanced diet. There were enough staff to care for people safely. Staff were trained appropriately and recruited safely.
Questions to ask when you visit
- Well-led was rated Requires improvement on 7 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Emma Eagle
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 7 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HC-One No.2 LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 05217764 (opens Companies House)
HC-One No.2 Limited runs 30 services in England, 25 of them in the North East. 29 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by HC-One No.2 Limited
- O Eastbourne House Outstanding. Care home, North Tyneside
- O Eden House Outstanding. Care home, County Durham
- O Falstone Court Outstanding. Care home with nursing, Sunderland
- G Acomb Court Good. Care home, Northumberland
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Springfield House provide nursing care?
- No. The Care Quality Commission lists Springfield House as a care home without nursing.
- How many beds does Springfield House have?
- The Care Quality Commission's register lists 73 beds at Springfield House.
- When was Springfield House last inspected?
- The Care Quality Commission's latest rating for Springfield House was published on 7 March 2023.
- Who runs Springfield House?
- Springfield House is run by HC-One No.2 Limited. It runs 30 services in England, 25 of them in the North East.
- What is Springfield House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 March 2023.
Contact
- Phone
- 0191 478 2141
- Address
- Durham Road, Low Fell, Gateshead, NE9 5BW Map (opens Google Maps)
Compare nearby
- G Pinetree Lodge Good, 0.1 miles away
- G St Marks Court Good, 0.3 miles away
- G Alexandra Villa Good, 0.4 miles away
- G Grasmere Lodge Good, 0.5 miles away
- G The Chesters Care Home Good, 0.5 miles away