Langdale House Ltd

Risks associated with people's individual care needs had been assessed and was regularly reviewed. Guidance for staff overall, of how to manage and mitigate risks were detailed. We identified some examples where guidance about how to support people at times of increased anxiety needed to be more detailed. However, staff were knowledgeable about people's individual care and support needs.

Health and safety risks in relation to fire protection, safe use of equipment and ensuring the environment was safe had been assessed, planned for and was regularly monitored.

There were sufficient staff available to meet people's individual care needs, and staff had been recruited safely. Staff were found to be well trained, knowledgeable and competent. People and relatives were consistently positive, and highly complimentary about the caring approach of staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected as far as possible from the risk of abuse and harm. Staff had completed safeguarding training and clearly understood their role and responsibility to protect people's safety. The provider had a robust procedure of analysing incidents and completed lessons learnt to reduce further reoccurrence and shared this with staff.

People lived in an environment which welcomed visitors and was well maintained. Infection prevention and control practice minimised the risk to people, staff and visitors.

People and relatives received opportunities to share their experience of the service they received. People reported they felt involved, listened to and respected.

Staff were positive about the support they received and complimentary about working for the provider. Staff were valued and received additional benefits as a recognition for their work.

The management team were responsive throughout the inspection and implemented some immediate changes in response to our feedback. The provider had robust systems in place that monitored quality and safety and had plans to further improve the quality of the service provided.