Windmill Care Centre
- Care home
- 53 beds
- Nursing care
- Dementia care
- Registered since 2017
- Central Slough, Slough, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
13 months
since the latest rating was published.
5 of 13
rated care homes in Slough are rated Requires improvement, like this one.
Windmill Care Centre: inspection record
Rated Requires improvement in September 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Windsor Care Centre (Good, 0.5 miles away) and Stoke House (Good, 0.5 miles away).
Nearest care homes:
- RI Seymour House Requires improvement, 0.2 miles away
- RI Salt Hill Care Centre Requires improvement, 0.4 miles away
- G Windsor Care Centre Good, 0.5 miles away
- G Stoke House Good, 0.5 miles away
- RI Oxford House Nursing Home Requires improvement, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 9 September 2025 (assessment visit 12 May 2025). Quoted under the Open Government Licence.
Date of assessment: 27 and 28 May 2025.
Windmill Care Centre is a nursing home providing support to adults of all ages. At the time of our inspection, the service was supporting 45 people. Windmill Care Centre can accommodate a maximum of 53 people. This assessment was prompted following concerns received around staff bringing their children into the service whilst working, and the implications and risks associated with this for people using the service.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
During this assessment, we found 5 breaches of the legal regulations in relation to consent, risk management, safeguarding, recruitment, and governance.
People were not always fully protected and kept safe. Medicines were not always managed safely. People and their relatives were not always involved in assessments and reviews of their needs. Risks to people, including distress and sexual safety were not always safely managed to prevent risk of avoidable harm. Staff did not ensure people’s informed consent was always obtained before providing care and treatment. Mental capacity assessments were not always carried out in line with the Mental Capacity Act 2005 (MCA) principles. The manager did not have effective oversight of all staff recruitment, training and competency assessments. The management team investigated most incidents. However, we found some incidents were not investigated without delay and reported to the local authority safeguarding team when required. The service did not always work well with external health and social care partners. There were generally enough staff with the right skills, qualifications and experience to support people.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm. The service was in breach of legal regulations in relation to safe care and treatment, safeguarding and safe recruitment of staff.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in breach of legal regulation in relation to consent. -
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care, supported learning and innovation, and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 9 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 September 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 9 September 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 9 September 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Louis John Capadosa
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 20 December 2019. Latest assessment published 9 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MMCG (2) LimitedBrand: Maria Mallaband Care Group
- Ownership type
- Organisation
- Companies House number
- 10622354 (opens Companies House)
MMCG (2) Limited runs 12 services in England, 3 of them in the South East. 6 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by MMCG (2) Limited
- O Kings Court Care Centre Outstanding. Care home with nursing, Swindon, South West
- G Ashmead Care Centre Good. Care home with nursing, Wandsworth, London
- G Coplands Nursing Home Good. Care home with nursing, Brent, London
- G Eltandia Hall Care Centre Good. Care home with nursing, Merton, London
Getting help from Slough Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Slough Borough Council
- Ask for a care needs assessment
- Phone: 01753 475111, option 1
- Contact adult social care online
- Support for carers
- Paying for care: Slough Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Windmill Care Centre provide nursing care?
- Yes. The Care Quality Commission lists Windmill Care Centre as a care home with nursing.
- How many beds does Windmill Care Centre have?
- The Care Quality Commission's register lists 53 beds at Windmill Care Centre.
- When was Windmill Care Centre last inspected?
- The Care Quality Commission's latest rating for Windmill Care Centre was published on 9 September 2025.
- Who runs Windmill Care Centre?
- Windmill Care Centre is run by MMCG (2) Limited. It runs 12 services in England, 3 of them in the South East.
- What is Windmill Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 September 2025.
Contact
- Phone
- 01753 213010
- Address
- 104 Bath Road, Slough, SL1 3SY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Windsor Care Centre (Good, 0.5 miles away) and Stoke House (Good, 0.5 miles away).
Nearest care homes:
- RI Seymour House Requires improvement, 0.2 miles away
- RI Salt Hill Care Centre Requires improvement, 0.4 miles away
- G Windsor Care Centre Good, 0.5 miles away
- G Stoke House Good, 0.5 miles away
- RI Oxford House Nursing Home Requires improvement, 1 mile away