The Coach House

People's risks were assessed and monitored and detailed in their care plan with specific guidance to support staff. Staff knew people and knew how to support them to meet their needs.

The provider had infection and control procedures in place. Some areas of the home required refurbishment to help keep them clean. However, the provider had plans in place to complete the required works.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This was a targeted inspection that considered risks to people and the monitoring of those risks. Based on our inspection of risk we found people's choice and independence was promoted through their risk assessments which formulated their plan of care. For example, one person's care plan included a person specific decision-making guide to support staff, with choices which were preferred by the person. Their care plans included documentation which were person-centred and promoted people's dignity, privacy and human rights through easy read and pictorial formats. People's interactions with staff showed staff shared values which encouraged people to have inclusive and empowered lives through their everyday routines.